Welcome to IT Matters: Where you’re always No. 1

IT Matters was born in early 2016, and we’ve already got a reputation throughout Jersey as the ‘go-to’ IT experts – with a difference!

Everyone you meet at IT Matters is friendly, dedicated to providing affordable solutions to your particular problem and giving you ‘jargon-free’ advice.

The team is IT-savvy, and work their socks off to keep up to date on new and upcoming trends and technologies. So you can ask them anything!

Perfect for customers of all ages

Our customers think of us as their one-stop-shop solution for all queries and concerns relating to latest technology, whether it’s sales, repairs, refurbishment or servicing.

You could be a parent getting stressed out about what your child might be doing on the internet, a teenager looking for cool techy solutions or an older person wanting to get to grips with all this new computer stuff!

Whatever your age, whatever your needs – you can trust IT Matters to deliver!

Why everybody is talking about us!

IT Matters wants to do things right for you – and truly believes that everyone who pops in to see us becomes part of the IT Matters family.

Our team will work tirelessly to find the solution you need.

This might be anything from a USB Flash Disk (if you don’t know what this is, just ask) to a full computer system. No job is ever too small or too big. Check our Services page, now, to see exactly how we can help you.

And we have a Big Daddy!

IT Matters is part of the highly successful JET Communications, which was established in Jersey in 1997, in Guernsey in 1999 and in the Isle of Man in 2003.

JET works with world technology leaders such as such as AVAyA, 3Com, Ericsson, SpliceCom, Netgear, Draytek and Samsung. You’ve heard of Samsung, of course, but, if the others are new to you, rest assured they’re all at the top of their global game.

If a job is big, highly complex, or has tight deadlines, JET advice and resources are only a phone call away.

It’s worth noting that JET Electrical provides a wide range of electrical services, from PAT testing to full commercial and residential installations.

For more info, check the JET website at www.jetcommunications.com

School days – let’s make them the best ever!

For many years, JET has worked closely with schools in Jersey and Guernsey to grow the technology they use in a way that helps educate kids throughout their school life.

IT Matters provides friendly, IT expertise for parents who have children at school. We’re very much focused on the ‘fun’ side of technology and believe that ‘technology and the internet should never be out of reach to any child because of money.’

We’ll do everything in our power to work with families to ensure their children have some form of technology to access the internet.

Say hello to our ‘Can-Do’ team

If you have any IT problem that needs sorting, or just need friendly advice from an expert,
call or email us – or just pop in – we’re always ready to talk.

Head Honcho


Joe is the founder of IT Matters and Chairman of the JET group of companies.

He oversees the day-to-day running of the Drop-In Lounge and the products and services we offer.

He closely follows the changing faces of a wide range of technologies to make sure all our solutions are on-trend, affordable, safe and reliable.

Joe gives full personal backing to everything we sell and do.

Tech Guru

ITM Guru

Whatever you need repairing, you should call QWERTY – our in-house guru! We have repaired every type of device you can imagine, from Windows and Apple computers/laptops, printers and Apple or Android Smartphones and Tablets, not to mention cars, yachts and even fish tanks!

If a device is broken, then one of our Guru’s can usually fix it, or come up with an alternative solution. We also work on WiFi solutions, general network improvements and all associated Ethernet/Fibre optic based infrastructure requirements.

If you need tuition then we have a Guru for you! One to one assistance, in your home using your own devices with clear instruction bespoke to you and your environment.

So, before you throw it away, give our Guru’s a call and let us see how we can help you.

Admin Queen


Steph is our Admin Queen and makes sure everything behind the scenes is dealt with successfully.

In the fast-moving world of IT, she makes absolutely certain that everything in the back-office runs smoothly.

Tech Testers

Austin and Nolan

Austin and Nolan are our in-house technology testers.

Their job is to make sure that, if products are meant for kids, they stack up to the promises being made. These guys are ruthless in their testing, and nothing gets past them.

If it doesn’t stand up, it doesn’t get sold!

Front of House (Woof!)


When you visit IT Matters, you’ll be greeted by Jaz, our West Highland terrier! Jaz instantly loves everyone, and will always greet you with a waggy tail.

He also understands that some people don’t like dogs and, if you prefer, he’s happy to stay on his bed in the back room.